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PATIENT’S RIGHTS

YOU have the right:

To participate in decisions about your care, treatment, services, and discharge plan, including informed consent.
To appoint a surrogate decision-maker to assist in making decisions about your care, treatment, and services.
To have a family member, friend, or other individual present, unless contraindicated.
To be free of discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
To receive information in a manner tailored to patient’s age, language and ability to understand.
To receive information in a manner that meets patient’s needs, if patient has visual, speech, hearing, or cognitive impairment.
To receive adequate information about the person(s) responsible for the delivery of your care, treatment, and services.
To refuse care, treatment, and services in accordance with law and regulation.
To express your wishes relating to end-of-life decisions and advance directives.
To be informed about the outcomes of care, treatment, and services, including unanticipated outcomes.
To be listened to and to receive effective communication, including language interpreter and translation services.
To safety, security, confidentiality, personal privacy and to access personal medical records.
To an environment that promotes comfort, respect, and dignity.
To be free from mental, physical, sexual, and verbal abuse, neglect and exploitation, including the use of restraints.
To pain management.
To access protective and advocacy services.
To confidentiality and to access, request amendment to, and obtain information disclosure in your medical record.
To be informed of the process to follow to file a grievance.
To your own cultural and personal values, beliefs, and preferences.
To your own religious and other spiritual services

PATIENT RESPONSIBILITIES

YOU have the responsibility:

To provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health, to the best of the your knowledge.
To ask questions when you do not understand your care, treatment, and services.
To follow your individual care, treatment, and service plan.
To accept responsibility for the outcomes if you do not follow your care, treatment, and service plan.
To follow the hospital’s rules and regulations.
To be considerate of the hospital’s staff and property, as well as other patients and their property.
To promptly meet any financial obligations.

WHILE YOU ARE A PATIENT AT ATHENS REGIONAL MEDICAL CENTER,

YOU MAY REPORT A CONCERN / COMPLAINT / GRIEVANCE.

Call 745-1411, Ext. 3201
and / or
Tennessee Department of Health at
(615) 532-3202